Privacy policy details
What we collect
Personal information means details that identify you, or could reasonably be used to identify you.
This website does not use analytics, advertising trackers, or profiling tools. We only receive information you choose to send, such as via our contact form or direct email.
Depending on your enquiry, this may include your name, email address, organisation, message details, and other information you provide to help us deliver services.
How we collect, hold, use, and disclose information
We collect personal information directly from you when you contact us. We store information securely and keep it only as long as it is needed for the work it was collected for, or as required by law.
We do not re-use or share your information for unrelated purposes unless you have agreed, the use is clearly connected to your request, or we are legally required to do so.
We use information to communicate with you, provide and tailor our services, and support internal administration and service improvement.
Access and correction
You can request access to personal information we hold about you, or ask us to correct information that is inaccurate or out of date.
We aim to respond within 30 days. If a large request requires significant administrative work, we may charge a reasonable fee.
Overseas disclosure
We are unlikely to disclose personal information to overseas entities.
Policy updates
We may update this policy from time to time. Please review this page periodically for the latest version.
Complaints and contact
If you have a privacy concern, contact us first at hello@clearaccess.com.au.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or call 1300 363 992.